Service Type: Cisco SMARTnet Total Care (SNT)
Hardware Replacement: Next-business-day advance replacement
Support Hours: 8 x 5 x Next Business Day (Monday–Friday, excluding Cisco holidays)
Technical Support: 24/7 access to Cisco Technical Assistance Center (TAC)
Software Support: Major and minor maintenance releases of Cisco IOS XR Software
Product Coverage: Cisco NCS 5000 Series routers
Response Time: Business hours (8 AM–5 PM local business hours based on depot time)
Onsite Service: Not included in standard coverage
Includes: Extended access to Cisco.com, software updates, and product lifecycle management
