Specification
Service Level: 8x7xNCD (24 hours, 7 days per week, next business day parts delivery)
Coverage Type: Parts-only, no on-site engineer
Support Channel: 24/7 Cisco Technical Assistance Center (TAC) access
Applicable Hardware: Catalyst 9200L 24-port PoE+, 4x 1G uplinks, Network Advantage (C9200L-24P-4G-A)
Contract Duration: 1 year (standard term)
Includes: Software updates, TAC access, hardware replacement parts