Cisco SmartNet parts-only extended service agreement providing 8x5xNBD support coverage (next-business-day hardware replacement, 8 hours daily/5 days weekly). Includes access to Cisco Technical Assistance Center (TAC) and software updates.
Specification
Service Type: SmartNet Standard (Parts Only)
Response Time: 8 hours a day, 5 days a week (Monday-Friday)
Hardware Replacement: Next Business Day (NBD)
Software Support: Major and maintenance releases
TAC Access: 24 x 7
Advance Replacement Parts: Yes