Cisco SmartNet extended service agreement providing 8x5xNBD support (8 hours/day, 5 days/week, next business day hardware replacement) for Cisco Aironet access points, including software updates and TAC access.
Specification
Service Type: Cisco SmartNet Extended
Support Hours: 8 x 5 x NBD (8 hours a day, 5 days a week)
Hardware Replacement: Next Business Day delivery
Software: Major and maintenance releases
Support Access: 24x7 access to Cisco Technical Assistance Center (TAC)
