Cisco SmartNet standard service contract providing parts-only hardware replacement with 8 hours/day, 5 days/week Next Business Day (NBD) support and 24/7 access to Cisco Technical Assistance Center (TAC).
Specification
Service Level: 8x5xNBD (8 hours/day, 5 days/week, Next Business Day parts replacement)
Coverage: Parts only (no onsite engineer)
Software Support: Major and maintenance releases of Cisco IOS software
TAC Access: 24/7 access to Cisco Technical Assistance Center
Term: 1 year (standard)