Cisco SmartNet Onsite 24x7x4 support service for the C819H-K9 router. Provides four-hour onsite hardware service and replacement, 24/7 access to TAC, major and minor software updates, and onsite engineer support.
Specification
Service Type: SmartNet Onsite 24x7x4
Hardware Replacement: Within 2 hours from fault diagnosis
Response Time: 24 hours a day, 7 days a week, 365 days a year
Onsite Engineer: Included
Software Support: Major and minor Cisco IOS updates
TAC Access: 24/7 access to Cisco Technical Assistance Center
Coverage: Annual contract-based support
