Cisco SmartNet Onsite 8x5xNBD support contract providing 8 hours per day, 5 days per week hardware replacement with next business day delivery, plus access to Cisco Technical Assistance Center and software updates.
Specification
Service Level: 8x5xNBD (8 hours/day, 5 days/week, Next Business Day replacement)
Hardware Replacement: Onsite engineer installation, delivered by next business day
TAC Support: 24x7 access to Cisco Technical Assistance Center
Software: Major and maintenance releases of Cisco IOS software
Access: Cisco.com extended access