Cisco SmartNet Onsite 8x5xNBD is a one-year hardware support service contract providing next-business-day onsite service and advance replacement parts with labor for Cisco Catalyst 9120 access points. Service includes software updates, technical support via Cisco TAC, and parts delivery between 9 a.m.–5 p.m.
Specification
Service Type: SmartNet Onsite 8x5xNBD
Coverage: One year
Response Time: Next Business Day
Service Hours: 8 hours per day, 5 days per week (Monday–Friday)
Delivery Window: 9 a.m. to 5 p.m. local depot time
Includes: Software updates, parts, labor, onsite field service
Support: 24-hour access to Cisco Technical Assistance Center (TAC)
