Cisco SmartNet Onsite support contract for C9120ACD wireless access point, providing 8x5 business-day support with next-business-day hardware replacement and onsite field engineer deployment.
Specification
Service Type: SmartNet Onsite
Support Hours: 8x5 (8 hours/day, 5 days/week business hours)
Hardware Replacement: Next Business Day (NBD)
Onsite Engineer: Yes, for hardware installation
Software Support: Major and maintenance releases of Cisco IOS
TAC Access: 24x7 access to Cisco Technical Assistance Center (TAC)
Covered Device: Cisco Catalyst 9120ACD wireless access point
Advance Replacement: Yes
