Cisco SmartNet service contract providing 8x5 onsite support with next business day hardware replacement for Cisco 911 routers. Includes expert technical support and flexible hardware coverage through Cisco TAC.
Specification
Support Level: 8x5xNBD (8 hours daily, 5 days weekly, next business day replacement)
Service Type: Onsite
Covered Equipment: Cisco C911 router
Includes: Hardware replacement, technical support via TAC, online self-help resources