Cisco SmartNet Onsite service contract providing 8x5xNBD support coverage with hardware replacement by next business day and 24x7 access to Cisco Technical Assistance Center for software updates and technical support.
Specification
Service Type: Extended Service Agreement
Coverage: Onsite
Response: 8x5xNBD (8 hours/5 days, Next Business Day)
Support: Software updates, TAC access, hardware replacement
Location: On-site service