Cisco SmartNet parts-only support contract for C1101-4P router with 24x7x4 response time (four-hour advance replacement parts delivery, 24 hours daily, 7 days weekly).
Specification
Service Type: Parts Only
Response Time: 4 hours
Coverage: 24 hours/day, 7 days/week
Hardware: Advance replacement parts delivery
Software: Major and maintenance releases of Cisco IOS
Technical Support: 24x7 TAC access
Device: Cisco C1101-4P ISR 1100 Series Router