Cisco SmartNet 8x5xNBD parts-only hardware service contract providing next-business-day advance replacement parts and 24/7 access to Cisco Technical Assistance Center for supported equipment.
Specification
Service Level: 8x5xNBD (8 business hours, 5 days per week)
Coverage Type: Parts only (advance replacement)
Hardware Delivery: Next Business Day
TAC Access: 24x7x365
Support: Remote diagnostics and configuration assistance