Cisco SmartNet service providing access to Cisco TAC experts round the clock, every day of the year. Parts-only service with next-business-day delivery of advance replacement parts. Reduces downtime with fast, expert technical support and flexible hardware coverage, plus integrated smart capabilities providing current information about installed base, contracts, and security alerts.
Specification
Service type: SmartNet Standard (8x5xNBD) - Parts Only
Support level: 8 hours/day, 5 days/week, next-business-day hardware replacement
Coverage: Hardware parts and advance replacement
Covers: Cisco SG550 Series stackable managed switches
Support availability: Standard business hours (Monday-Friday, excluding Cisco observed holidays)
Includes: Cisco TAC technical support, smart diagnostics, contract management tools
