Cisco SmartNet support contract providing parts-only coverage with 8x5xNBD response time (next-business-day hardware replacement) for the SG350-52-K9-UK managed switch. Includes major and minor software updates and 24x7 access to Cisco Technical Assistance Center (TAC).
Specification
Service Type: SmartNet Standard (Parts Only)
Response Time: 8x5xNBD (Next Business Day)
Coverage: Hardware replacement parts delivery, software updates, TAC access
Device Covered: Cisco SG350-52-K9-UK (48-port Gigabit managed switch)
Support Hours: 8am-5pm business days
Hardware Support: Advance replacement parts next business day