Cisco SmartNET service contract providing next-business-day parts-only hardware replacement and technical support via Cisco TAC for the SG3501UE switch. This 8x5xNBD service level covers business hours (Monday-Friday) with advance replacement parts delivery.
Specification
Service type: SmartNET Parts Only
Support level: 8x5xNBD (8 hours/day, 5 days/week, next-business-day parts delivery)
Coverage: Hardware parts replacement only (no onsite service)
Technical support: Cisco Technical Assistance Center (TAC) access
Advance replacement: Available for failed hardware components
Device: Cisco SG3501UE switch
