Cisco SmartNet support contract (parts only) providing 8x5xNBD next business day hardware replacement, major and maintenance IOS software releases, and 24/7 access to Cisco Technical Assistance Center (TAC) for CBS350GU managed switches.
Specification
Service Type: Parts Only Support
Response Time: 8x5 (business hours, business days)
Hardware Replacement: Next Business Day (NbD)
Software Support: Major and maintenance releases
TAC Access: 24/7
Coverage: Hardware failures only (parts replacement)
Support Hours: Business hours, 5 days per week