Cisco SmartNet support contract for CBS250 series switches providing parts-only hardware coverage with next-business-day replacement and 24/7 access to Cisco Technical Assistance Center (TAC). 8x5xNBD service level with software updates and technical support.
Specification
1-year SmartNet service contract
Parts only (no on-site engineer)
8x5xNBD service level (next-business-day replacement)
24x7x365 access to Cisco TAC
Major and minor software updates included
Business hours fault reporting (8 hours/day, 5 days/week)
Hardware replacement by next business day
For CBS250 series Smart switches
