A Cisco SmartNet Total Care Extended Service Agreement with 8 hours a day, 5 days a week service availability for the CBS250-24FP-4G-EU switch, covering parts replacement and next business day hardware delivery.
Specification
Service Type: Extended Service Agreement (Parts Only)
Service Level: 8x5xNBD (8 hours a day, 5 days a week, Next Business Day)
Duration: 1 year
Device Coverage: Cisco CBS250-24FP-4G-EU
Hardware Response: Next business day replacement
TAC Access: 24/7 access to Cisco Technical Assistance Centre
Software: Major and minor updates to Cisco IOS software
Online Support: Access to Cisco.com and online resources
