Cisco SmartNet support contract for CBS2502E switch providing next-business-day advance replacement parts, 8x5 business hours technical assistance, and access to Cisco TAC with parts-only service delivery.
Specification
Service type: SmartNet Parts Only
Support model: 8x5xNBD (8 hours/day, 5 days/week)
Response time: Next Business Day (NBD)
Hardware replacement: Advance parts replacement
Scope: Parts only, no onsite engineer
Technical support: 24x7 access to Cisco TAC
Software support: Major and minor IOS updates included