Cisco SmartNet provides major and maintenance releases of Cisco IOS software, access to TAC, and hardware replacement delivered within 4 hours from fault diagnosis. This is an annual support contract for the C1117-4PM device with 8 hours a day, 5 days a week fault reporting and no onsite engineer included.
Specification
8 Hours a day, 5 days a week fault reporting
Hardware replaced within 4 hours from fault diagnosis
Software Support Major and Minor Updates
24 x 7 access to Cisco Technical Centre (TAC)
Extended access to cisco.com
No Onsite Engineer
Annual Contract