Cisco SmartNet Standard (8x5xNBD) Parts Only service agreement providing next-business-day advance replacement parts coverage during business hours (Monday-Friday, excluding Cisco-observed holidays) for Cisco networking equipment.
Specification
Service Type: SMARTnet Standard
Coverage: Parts Only (advance replacement)
Response Time: Next Business Day (NBD)
Hours: 8x5 (8 hours per day, 5 days per week)
Access to Cisco TAC: 24/7