Cisco SmartNet Standard support contract providing 8x5xNBD (8 hours, 5 days, next business day) service level with parts-only coverage for Cisco equipment.
Specification
Service Level: 8x5xNBD (8 hours/day, 5 days/week, next business day replacement)
Coverage Type: Parts only (no onsite engineer)
Support Hours: 8am-5pm, Monday-Friday
Hardware Replacement: Next business day delivery (if request received before 3pm depot time)
Software: Major and maintenance releases of Cisco IOS
Support: 24x7 access to Cisco Technical Assistance Center (TAC)
