Cisco SmartNet support contract for wireless access points with 8x5 next business day (NBD) parts-only hardware replacement service and software support, including TAC access and OS updates.
Specification
Service Level: 8 hours a day, 5 days a week support
Hardware Replacement: Next Business Day (NBD)
Support Type: Parts Only (no on-site engineer)
Includes: Software updates, TAC access, online self-help resources
Contract Duration: 1 year