Cisco Smart Net Total Care extended service agreement offering 24/7 technical support with 4-hour response time and advance replacement parts for the WS-C2960L-SM-8PS Catalyst switch. Includes access to Cisco TAC experts and major and maintenance software releases.
Specification
Service Type: Extended Service Agreement - Parts Only
Support Level: 24x7x4 (24 hours per day, 7 days per week, 4-hour response)
Response Type: Advance Replacement
Coverage: Hardware replacement and software support
Included: Cisco TAC access, IOS software updates
Device: Cisco Catalyst 2960-L SM-8PS
