Cisco SmartNET service contract providing parts-only replacement support with 4-hour response time, 24 hours per day, 7 days per week. Includes software updates, maintenance releases, and 24x7 access to Cisco Technical Assistance Center (TAC).
Specification
Service Level: 24x7x4 (24 hours/day, 7 days/week, 4-hour response)
Coverage Type: Parts-only (no onsite engineer)
Hardware Replacement: Advance replacement parts, 4-hour response
Software Support: Cisco IOS major and maintenance releases
TAC Access: 24x7 Cisco Technical Assistance Center
Extended Access: Cisco.com extended access
Device: Catalyst 2960-L series
