Cisco SmartNet support service for Catalyst 2960L 16-port GigE switch. Provides 24x7x4 advance replacement parts support with four-hour response time, technical assistance, and software updates.
Specification
Service level: 24x7x4 (4-hour response time)
Coverage: Parts replacement only
Applicable device: Catalyst 2960L 16 port GigE, 2 x 1G SFP
Support: Advance replacement parts, TAC access, software updates