Cisco SMARTnet support contract for C9314P devices providing 24/7/4 parts-only service (4-hour hardware replacement response time, 24 hours a day, 7 days a week).
Specification
SMARTnet Premium (SNTP) support
24x7x4 response: 4-hour advance replacement parts
24 hours a day, 7 days a week coverage
Parts only (no onsite engineer)
Software support and updates included
24/7 access to Cisco Technical Assistance Center (TAC)
Extended access to cisco.com