Cisco SmARTnet 24x7x4 Parts Only support service contract for the Cisco C927-4PM router, providing four-hour hardware replacement response time, 24 hours a day, 7 days a week, including holidays.
Specification
Service type: Parts only (no onsite labor)
Response time: 4 hours
Coverage: 24x7x4 (24 hours/day, 7 days/week, including holidays)
Hardware: Advance replacement parts
Support: Cisco Technical Assistance Center (TAC)
Software: OS updates for licensed features
