Cisco SMARTnet (24X7X4) service with four-hour response time for advance replacement parts 24 hours a day, 7 days a week, including Cisco observed holidays. Parts-only coverage without onsite engineer support.
Specification
24 hours, 7 days a week support
4-hour response time for advance replacement parts
Parts-only coverage (no onsite engineer)
24x7x4 service level
Cisco Technical Assistance Center (TAC) access