Cisco SmartNet Total Care (SNTP) support contract for Catalyst 9120AXI wireless access points, providing 24×7×4 parts-only coverage with four-hour hardware replacement and continuous access to Cisco Technical Assistance Centre.
Specification
Service Type: SNTP SMARTnet 24x7x4 (Parts Only)
Response Time: 1 hour
Support Coverage: 24 hours/day, 7 days/week
Hardware Replacement: 4 hours from fault diagnosis
Software: Major and minor IOS updates
TAC Access: 24×7 via Cisco Technical Assistance Centre
Onsite Support: Not included (parts replacement only)
Compatible Device: Cisco Catalyst C9120AXI series