Cisco SmartNet parts-only support service offering 4-hour hardware replacement response 24 hours a day, 7 days a week, plus access to Cisco Technical Assistance Center (TAC), software updates, and extended Cisco.com access for ISR 1100 series routers.
Specification
Service Type: SMARTnet Parts Only (SNTP)
Support Hours: 24 hours per day, 7 days per week, including Cisco holidays
Hardware Response: 4-hour advance replacement
Software Support: Major and maintenance releases for Cisco IOS
TAC Access: 24x7x365
Equipment: ISR C1101-4PLTEP router compatible
No Onsite Engineer: Parts replacement only
