Cisco SmARTnet Total Care 24x7x4 support service for the Catalyst 1000 16-port GE switch. Provides 4-hour parts replacement response time, 24x7 availability, access to Cisco TAC experts, and software updates.
Specification
Service Type: Extended Service Agreement (Parts Only)
Response Time: 4 hours
Availability: 24 hours a day, 7 days a week, including holidays
Coverage: Hardware parts replacement (advance replacement)
Support: Cisco Technical Assistance Center (TAC) access 24x7
Software: Major and maintenance releases of Cisco IOS
Compatible Device: Cisco Catalyst 1000 16-port GE, POE, 2x1G SFP (C1000-16P-2G-L)
