Cisco SMARTnet extended service agreement (parts only) providing 4-hour hardware replacement response time 24 hours a day, 7 days a week for Catalyst 1000 series switches, including access to software updates and Cisco Technical Assistance Center (TAC).
Specification
Service Type: Extended Service Agreement - Parts Only
Service Level: SNTP (24x7x4)
Response Time: 4 hours
Availability: 24 hours a day, 7 days a week (including Cisco-observed holidays)
Hardware Coverage: Advance replacement parts
Software Support: Major and maintenance releases of Cisco IOS
TAC Access: 24/7 access to Cisco Technical Assistance Center
Designed For: Cisco Catalyst 1000-8P-E-2G-L
