Cisco SmartNet (24x7x4) provides four-hour response time for advance replacement parts 24 hours a day, 7 days a week, including Cisco observed holidays. This is a parts-only service contract without onsite engineer support.
Specification
Service Type: Parts-Only (No Onsite Support)
Support Level: 24x7x4 (24 hours/day, 7 days/week, 4-hour response)
Response Time: 4 hours for advance replacement parts
Coverage: 24/7 including Cisco observed holidays
Technical Support: Access to Cisco Technical Assistance Center (TAC)
