Cisco SmartNet (24X7X4) provides four-hour response time for advance replacement parts 24 hours a day, 7 days a week, including Cisco observed holidays. This "parts only" service contract covers replacement hardware without onsite engineer installation.
Specification
Service Level: 24x7x4 (four-hour response time, 24/7 availability)
Coverage: Parts only (advance replacement, no onsite engineer)
Support Type: Hardware replacement
Availability: 24 hours a day, 7 days a week including Cisco-observed holidays
Hardware Included: Yes (advance replacement parts delivery)
Software Support: Cisco IOS major and maintenance releases
TAC Access: 24x7 Technical Assistance Center access