Cisco SMARTnet support contract with 24x7x4 parts-only service for Cisco networking equipment. Provides 4-hour replacement hardware delivery 24 hours daily, 7 days weekly, plus software updates and 24/7 access to Cisco Technical Assistance Center.
Specification
Service type: SMARTnet Parts Only (24x7x4)
Response time: 4 hours from fault diagnosis
Availability: 24 hours per day, 7 days per week
Includes: Hardware replacement, software updates, TAC access
Hardware delivery: Within 4 hours
Software support: Major and minor releases
