Cisco SmartNet Total Care Parts Only service contract providing 24x7x4 support with major and maintenance software releases and 4-hour hardware replacement for compatible Cisco wireless access point equipment.
Specification
Service Type: SmartNet SNTP (Parts Only)
Support Level: 24x7x4 (24 hours/day, 7 days/week, 4-hour hardware replacement)
Software Support: Major and maintenance releases
TAC Access: 24x7 Cisco Technical Assistance Center
Hardware: Replacement within 4 hours of fault diagnosis
