Cisco SmartNet (24X7X4) offers four-hour response time for advance replacement parts 24 hours a day, 7 days a week, including Cisco observed holidays. This is a parts-only support service covering the Cisco AIR-AP1852I access point with no onsite engineer or hardware replacement included beyond the specified response time.
Specification
Service Type: SmartNet Support (Parts Only)
Response Time: 4-hour advance replacement parts
Coverage: 24 hours, 7 days per week, 365 days per year
Support Level: SNTP (24X7X4)
Access: 24x7 Cisco Technical Assistance Center (TAC)
Equipment: Cisco AIR-AP1852I
