Cisco SMARTnet Onsite Premium Extended Service with 24 hours a day, 7 days a week service availability for on-site hardware replacement. Four-hour onsite service and parts, 24 hours a day, 365 days a year.
Specification
Service Type: Onsite Hardware Maintenance (SMARTnet Onsite 24x7x4)
Response Time: 4-hour onsite service and parts replacement
Availability: 24/7 including holidays
Hardware Replacement: Advance replacement parts included
Technical Support: 24/7 access to Cisco Technical Assistance Center (TAC)
Software Support: Major and maintenance releases included
Service Location: Customer on-site
