Cisco SmartNet Onsite 24x7x4 extended service agreement providing 24/7 fault reporting, 4-hour hardware replacement with onsite engineer support, and access to Cisco TAC for Catalyst 1000 series equipment.
Specification
Support Contract - 24 hours a day, 7 days a week fault reporting
Hardware replaced within 4 hours from fault diagnosis
Onsite engineer included
Software updates and maintenance releases
24x7 access to Cisco Technical Assistance Center (TAC)
Extended access to Cisco.com