Cisco SmartNet service contract providing technical support, software updates, and hardware replacement services for Cisco Catalyst 9120 series access points with 8x5 (business hours) response and next business day (NBD) hardware replacement.
Specification
Service Type: Cisco SmartNet
Support Hours: 8x5 (8 hours a day, 5 days a week)
Hardware Replacement: Next Business Day (NBD)
Software Support: Major and maintenance releases
TAC Access: 24x7 access to Cisco Technical Assistance Center
Installation: No onsite engineer (part number suggests standard SmartNet, not Onsite variant)