Cisco SmartNet Onsite 8x5xNBD service contract providing next-business-day onsite support, parts replacement, and software updates for the Cisco AIR-AP1852E-D-K9 wireless access point.
Specification
Service Type: SmartNet Onsite
Support Level: 8x5xNBD (Next Business Day)
Coverage: Hardware replacement and onsite engineer support
Availability: Monday-Friday (excluding Cisco observed holidays)
Hardware Response: Parts and engineer within next business day
Software Support: Major and minor releases
TAC Access: 24x7
Applies to: Cisco AIR-AP1852E-D-K9 (Aironet 1850 Series, external antenna, D regulatory domain)
