Cisco SMARTnet 8x5xNBD onsite support contract for Aironet 1850 Series access points. Provides 8 hours/5 days support coverage with hardware replacement next business day, TAC access, and software updates.
Specification
Support Hours: 8x5 (8 hours per day, 5 days per week)
Response Time: Next Business Day (NBD)
Hardware Replacement: Included (no onsite engineer)
TAC Access: 24/7 access to Cisco Technical Assistance Center
Software Support: Major and minor releases included
Service Type: SmartNet Total Care