Cisco SMARTnet Onsite extended service agreement providing 8x5 next-business-day support with onsite field engineer deployment and hardware replacement for Cisco Aironet access points.
Specification
Service Type: Extended Service Agreement
Support Model: SMARTnet Onsite
Coverage: 8x5 (8 hours/day, 5 days/week)
Response Time: Next Business Day (NBD)
Service Location: Onsite
Hardware Replacement: Advance replacement, NBD delivery
Field Engineer: Included
Software Updates: Major and minor releases
Technical Support: 24/7 access to Cisco TAC
Access to Cisco.com: Extended registered access
