Cisco SmartNet parts-only support service for the Firepower 4150 NGFW appliance with 8x5xNBD coverage (8 hours daily, 5 days weekly, Next Business Day hardware replacement), providing software updates and access to Cisco Technical Assistance Center.
Specification
Support tier: SmartNet (SNT)
Coverage type: Parts-only (no onsite engineer)
Response time: Next Business Day (NBD)
Support hours: 8x5 (8 hours per day, 5 days per week)
Includes: Software updates, TAC access, hardware replacement
Compatible with: Cisco Firepower 4150 NGFW (FPR4150-NGFW-K9)