Service Type: SmartNet Total Care (SNTC)
Response Time: 4 hours (24x7)
Hardware Support: Next Business Day replacement
Software: IOS XE updates and maintenance releases
Support Channel: Cisco Technical Assistance Centre (TAC)
Coverage: 24 hours per day, 7 days per week
Compatible Hardware: Cisco C1111-8P, C1111-8P-RF ISR 1100 routers