Service Type: Extended Service Agreement
Coverage: Cisco Aironet 1815W Series Access Point
Support Level: 8x5x4 (8 hours response, 5 days per week, 4-hour onsite)
TAC Support: 24/7 access to Cisco Technical Assistance Center
Hardware Replacement: Advance hardware replacement with fast response times
Software: Access to OS software updates for supported feature sets
Smart Portal: Inventory management and contract visibility
Device Diagnostics: Proactive device monitoring and alerts
