Service Level: 8x5xNBD (8 hours/day, 5 days/week, next business day)
Hardware Replacement: Parts only, next business day
TAC Access: 24x7 access to Cisco Technical Assistance Center
Software Support: Major and minor release updates
Cisco IOS software access and extended web access
Covers: Catalyst 6807-XL-S6T-BUN chassis, fan tray, and power supplies IP service only
Response Time: Prior to 3pm depot time for next business day delivery
