Service type: Extended Service Agreement
Coverage: 8x5 (8 hours a day, 5 days a week)
Response/Replacement: Next Business Day (NBD)
Hardware replacement: Yes (parts only, no onsite engineer)
Software support: Major and minor releases
TAC access: 24/7 access to Cisco Technical Assistance Center
Compatible with: FPR1010-ASA-K9, FPR1010-ASA-K9-RF